Refund policy

Return policy

Wrong or Damaged Items

If you receive a wrong or damaged item, please contact our Customer Support team via email or WhatsApp within 24–48 hours of delivery. Please include clear photos and a video showing the issue. Our team will review your concern and respond within 48 hours with the next steps.

Refunds

For approved returns, the refund will be processed after the returned product has been received and inspected. Refunds will be issued to the original payment method, subject to the applicable payment provider's processing time.

Shipping Charges

Shipping charges are non-refundable, unless the item received is wrong, damaged, or defective due to an error on our part.

Sale & Discounted Items

Sale and discounted items are not eligible for return or exchange, unless the item received is wrong, damaged, or defective.